Spa FAQs
- What are the age requirements for the Spa? What are the age requirements for the Spa? Spa facilities, including men’s and women’s locker rooms and Spa pool are accessible exclusively to our guests 18 years of age or older. Select Spa treatments are available to our guests 16 years of age and older with parental supervision. Please inquire within the Spa for restrictions.
- What is the Spa at Terranea Cancellation Policy? What is the Spa at Terranea Cancellation Policy? If you wish to reschedule or cancel spa appointments, please notify the spa at least 24 hours in advance. Canceled and missed appointments without proper notice are subject to a 100% charge for reserved services.
- When should I arrive for my appointment at the Spa at Terranea? When should I arrive for my appointment at the Spa at Terranea? We ask that you arrive 30 minutes prior to your appointment to allow yourself time to enjoy the facilities and ensure your treatment starts as scheduled. Late arrivals may result in a reduction of your treatment experience.
- What should I wear for my spa treatment? What should I wear for my spa treatment? Upon your arrival, you will be escorted to our Spa lounges and assigned a locker, sandals, and spa robe. You are invited to change and await your service in our lounge areas. Once the treatment has begun, it is customary for guests to disrobe completely; however, it is your choice to undress to your desired level of comfort. Our therapists are trained in proper draping techniques to ensure only the appropriate area of treatment is exposed. If requested, undergarments may be provided to be worn during treatments; you are also welcome to wear your own swimsuit or undergarments. We encourage you to leave any jewelry or valuables at home.
- Is it customary to tip Spa therapists? Is it customary to tip Spa therapists? A service charge of 20% is added for your convenience for every service. If you want to add a tip, our therapists and providers can accept them.
- Can I have a spa service if I have a health condition? Can I have a spa service if I have a health condition? Please inform us of any health concerns, allergies, medical conditions, pregnancies, recent injuries, surgeries, or anything else we need to be aware of at the time of booking. Your health and wellness are our priority.
- Do I need to make a reservation for Spa treatments? Do I need to make a reservation for Spa treatments?
Yes, reservations are required so we can ensure every guest receives our full attention and premium service. To make a reservation, please call 866-547-3066.
- Does the Spa at Terranea offer CBD treatments? Does the Spa at Terranea offer CBD treatments?
Yes, we offer a variety of CBD treatments OTO Balance CBD Journey with a Balneo soak. In addition, all our massage treatments offer a CBD upgrade.
