Spa FAQs
- What is The Spa cancellation policy? What is The Spa cancellation policy?
Please notify The Spa at least 24 hours prior to your scheduled appointment for any cancellations or changes to your reservation.
Spa services are reserved especially for you, so we ask that you give us 24 hours advance notice should you need to reschedule, change, or cancel your treatment. Any changes or cancellations, including no-shows, made less than 24 hours before the service time will incur a fee of the full service price minus the 20% service charge.
For cancellations, please call The Spa at 877.808.4104. For appointments booked online only, click here to cancel.
- Can I book a couple’s treatment? Can I book a couple’s treatment?
Yes, The Spa offers couple’s services.
- Do you offer fitness or wellness classes? Do you offer fitness or wellness classes?
Fitness and wellness classes are available to resort and spa guests. To view the schedule, click here.
- Can I purchase a Day Pass? Can I purchase a Day Pass? Day Passes are available for purchase Monday – Thursday, excluding holidays. $95 Resort Guests, $120 Non-Resort Guests. Day Passes welcome use of The Spa amenities, Fitness Center and Movement Studio, and The Spa Pool. Day Passes are subject to availability and cannot be purchased in advance.
- What amenities does The Spa offer? What amenities does The Spa offer?
- Luxurious dry sauna with a Himalayan salt wall
- Invigorating eucalyptus steam room
- Refreshing cold water plunge for contrast therapy
- Serene jacuzzi
- Elegant vanities
- Secure lockers equipped with plush robes and sandals
- Tranquil outdoor and indoor lounge areas
- Is gratuity included? Is gratuity included? A service charge of 20% is added for your convenience for every service. If preferred, additional gratuity for therapists and providers is accepted with gratitude.
- What are the age requirements for The Spa? What are the age requirements for The Spa? The Spa, including locker room and amenities, The Spa Pool, Fitness Center, and Movement studio, is exclusively for guests 18+.
- Are there additional amenities available for purchase? Are there additional amenities available for purchase?
Yes, spa guests are invited to relax in private co-ed cabanas booked online (available here) and enjoy the option to purchase gourmet food at our café, solviva.
- What should I wear for my spa treatment? What should I wear for my spa treatment? Upon arrival, guests are escorted to their lounge, where they will be provided a locker, robe, and sandals, and welcomed to change prior to spa treatment. Guests are encouraged to undress to their desired level of comfort, and our therapists are trained in proper draping techniques to ensure privacy. If requested, undergarments may be provided to be worn during treatments. We gently encourage guests leave any jewelry or valuables at home.
- Can I have a spa service if I have a health condition? Can I have a spa service if I have a health condition? Kindly inform us of any health concerns, allergies, medical conditions, pregnancies, recent injuries, surgeries, or anything else we need to be aware of at the time of booking. Your health, wellness, and comfort are our priority.
- Does The Spa at Terranea offer CBD treatments? Does The Spa at Terranea offer CBD treatments?
Yes, we offer a variety of OTO CBD Journeys. In addition, all our massage treatments offer a CBD upgrade.
- Which areas of The Spa are co-ed? Which areas of The Spa are co-ed? Co-ed spa guests are welcomed at The Spa Pool, Fitness Center and Movement Studio. Following spa treatments, spa guests may enjoy the comforts of a co-ed Relaxation Lounge. This lounge is a quiet, meditative space.
