Terranea Resort Accessibility

• Hotel complies with ADA Guidelines.
• Hotel complies with the Americans with Disabilities Act of 1990.
• Level or ramp entrance into the building.
• Accessible public entrances.
• Accessible public restrooms throughout property.
• Visual/flash/strobe alarms for hearing impaired in guestrooms, hallways, public areas, and facilities.
• Audible alarms in guestrooms, hallways, public areas, and facilities.
• Accessible registration and concierge desks.
• Accessible elevators.
• Accessible parking, including Handicap designated parking close to main resort lobby.
• Ramp access to free public parking lot.
• The resort's valet service, when offered, accepts vehicles specifically outfitted for wheelchair users.
• Accessible transportation with advance notice.
• Evacuation chair available to help evacuate a disabled person in case of emergency.
• Accessible route from the public entrance (using ramps, elevators or lift access) to:
• Registration area
  • Valet area
  • Guest ooms (floors 1-7) in Lobby Building
  • All Ballrooms, Meeting Facilities, and Executive Boardrooms in the Lobby Building
  • All lower floors of Bungalows, Casitas and Villas
  • All Ballrooms, Meeting Facilities, Prefunction Areas and Executive Boardrooms in the Lobby Building
  • The Spa and Fitness Center
  • The Links
  • Pointe Discovery
  • Marea Boutique
  • The Main Resort Family Pool
  • The Vista Pool
  • Cielo Point Pool
  • The Spa Pool
  • The public beach cove
  • Sea Beans restaurant
  • Catalina Kitchen restaurant
  • Mar'Sel restaurant
  • Bashi restaurant
  • Nelson's restaurant
  • Lobby Bar & Lounge restaurant
  • The Spa Cafe at Solviva restaurant
• Public areas/facilities accessible for physically challenged.
• Swimming pool hoist available at all resort pools and hot tubs for pool access.
• TTY for guest use.
• Accessible exercise facility at The Spa at Terranea.
• Assistive golf cart is available at The Links at Terranea.
• Associates will read printed and/or visual information to guests upon request.
• Associates have clear-view masks available to be used when we are communicating with a guest, associate, or vendor who needs to read lips and is having difficulty doing so given the current face covering.
• Wireless cloud printing and additional business services at the Front Desk.
• Terranea Resort is pet friendly and able to accommodate service animals where appropriate. Please see pet policy for details.

• Room accessible by request.
• Rooms accessible to wheelchairs (no steps).
• Lowered emergency evacuation instructions in accessible rooms.
• Bathroom doors at least 35" inches wide.
• Grab bars in bathroom.
• Accessible guestrooms with mobility features with entry or passage doors that provide 35" of clear width.
• Bedroom doors at least 32" inches wide (812 mm).
• Closed captioning on televisions or closed captioning decoders in all rooms.

• Accessible route from the hotel's accessible entrance to the meeting room/ballroom area.
• Assistive listening devices for meetings upon request.
• Accessible meeting rooms.

• Restaurant staff will read menus for individuals requiring assistance upon request.
• Resort ramps and walkways are sufficiently wide and free of cracks, holes or other hazards, free of obstructions or unsecured carpeting.

Our websites allow guests the means to locate and book rooms with accessibility features. To assist our guests:

• Hotel accessibility features can be seen when viewing a hotel's website
• Room descriptions include accessibility features

Terranea bases our web accessibility standards on the Web Content Accessibility (WCAG) 2.0, levels A and AA. Our work is intended to provide our guests with accessible content and a meaningful digital experience. We are providing more accessible web content through:

• Staff and resources that focus on digital accessibility
• Performing accessibility testing and analysis of new and updated web content along with outside support on a regular basis
• Training our web content teams and requiring our partners to make accessible design and development a fundamental element of all web content
• Including accessibility analysis when we procure third-party systems or upgrades to existing systems

Our goal is to surpass the expectations of all our guests. We welcome your feedback and encourage our guests to provide comments in the following ways:

Website Contact:
websupport@CoralTreeHotels.com

Phone:
For technical accessibility issues, contact our support team. Call 310-494-7891.

Mail: Please send any comments or questions to the address below:

Terranea Resort Attn:
Website Content Manager
100 Terranea Way Rancho Palos Verdes, California 90275