Terranea Resort Accessibility Statement

Revised: November 30, 2018

Terranea Resort  (“we”, “us” or “Terranea”) celebrates individuality and is committed to creating exceptional experiences for all our guests, including those with disabilities. We aim to provide a smooth and seamless experience at hotels we manage, and on our websites. We aim to offer high levels of hospitality to all our guests, regardless of any permanent or temporary disability, medical condition or other specific requirement. This Accessibility Statement is designed to give you the information you need to assess how effectively our managed properties and our websites can meet your particular needs.

Property Accessibility Information

Our websites allow guests the means to locate and book rooms with accessibility features. To assist our guests:

  • Hotel accessibility features can be seen when viewing a hotel’s website
  • Room descriptions include accessibility features

Website Accessibility

Terranea bases our web accessibility standards on the Web Content Accessibility (WCAG) 2.0, levels A and AA. Our work is intended to provide our guests with accessible content and a meaningful digital experience. We are providing more accessible web content through:

  • Staff and resources that focus on digital accessibility
  • Performing accessibility testing and analysis of new and updated web content along with outside support on a regular basis
  • Training our web content teams and requiring our partners to make accessible design and development a fundamental element of all web content
  • Including accessibility analysis when we procure third party systems or upgrades to existing systems

Our goal is to surpass the expectations of all our guests. We welcome your feedback and encourage our guests to provide comments in the following ways:

Website Contact:
websupport@CoralTreeHotels.com

Phone:
For technical accessibility issues, contact our support team. Call (310) 494-7891

Mail:
Please send any comments or questions to the address below:

Terranea Resort
Attn: Website Content Manager
100 Terranea Way
Rancho Palos Verdes , California 90275