Resort Policies

Resort Fee Inclusions

The daily resort fee is $60 per room, per night, and includes the following:

  • Wireless internet (5Mbps) for up to three devices in-room (with additional hard-wired access), and all public space for resort guests (not applicable for meeting rooms and The Spa)
  • In-room coffee and tea set up
  • Two bottles of water placed in-room upon check-in
  • Nightly turndown service upon request
  • Local and 800 access calls
  • Self-guided walking maps curated by the resort’s naturalist, available upon request
  • Access to The Links’ short game practice area
  • Pool chair and umbrella usage
  • Access to more than 7,000 digital newspaper & magazine titles, powered by PressReader application
  • Complimentary issue of TerraneaLife magazine
  • Wireless cloud printing and additional business services, please see Front Desk for details
  • Exclusive access to the Lexus Experience Amazing Drive Opportunity available (see Experience Center for more details)
  • Fitness center access, including daily fitness and wellness classes
  • Complimentary offerings including meet and greets with Terranea’s Falconer, nightly live music at the Lobby Bar & Lounge, and more!
 

Cancellation Policy

Cancellation policy may vary depending on the package or promotion booked. Standard cancellation policies are listed below:

HOTEL

Deposit of one night's room plus any applicable taxes and fees due at the time of booking. Cancellations received within seven days of the original reserved arrival date and early departures will be subject to forfeiture of the deposit amount.

BUNGALOW, CASITA & VILLA

Deposit of 50% of total room plus applicable taxes and fees due at the time of booking. Cancellations received within 10 days of the original reserved arrival date and early departures will be subject to forfeiture of the deposit amount.

 

Check-in & Check-out

Check-in

Check-in time begins at 4pm. This is not guaranteed due to occupancy and availability of room types.

Check-out

Check-out is 11am. If you require a later check-out, please contact Guest Services before 10am on the day of departure.

Early Check-in & Late Check-Out

When possible, we are happy to accommodate requests for early check-in or late check-out. However, we may not be able to honor such requests due to the resort’s occupancy, availability of specific room types, and the time required for our Housekeeping department to clean and prepare guest accommodations. If we are not able to honor your request, you are welcome to utilize the resort’s amenities.

 

Parking

  • Overnight Valet Parking: $50/night
  • Day Golf Parking: Daily: $20
  • In gratitude of dining at Terranea Resort, complimentary parking is offered to resort guests and visitors, with validation.
 

Guestrooms & Suites

The wide variety of accommodations at Terranea share a warm, spacious residential feel, expertly designed to bring the harmony and natural beauty of the 102-acre coastal setting into each interior. Rooms and suites at this Southern California coastal resort are bathed in light and open onto balconies with unparalleled vistas of the Pacific Ocean, Catalina Island, lush gardens and pools. Ground floor accommodations open directly onto the expansive grounds, providing easy access to Terranea's two miles of hiking trails that are brimming with native flora and fauna.

  • Gatherings are not permitted
  • Occupancy is based on unit type, please refer to the confirmation email for maximum occupancy details
  • Outside catering companies or services are not permitted at Terranea
  • Radios, televisions, stereos, etc., must be kept to a minimum volume, especially after 10:00 p.m. and before 8:00 a.m.
  • Excessive noise is inconsiderate of others.
  • No pets shall be permitted in rooms unless it is a specifically designated pet-friendly unit..
  • No illegal use shall be made of the Units. No commercial use, other than transient rental activity, may be made of any Unit unless expressly permitted by Resort Management.
  • No activity shall be conducted in any part of the Units that shall unreasonably interfere with the use and enjoyment of any other guest.
  • Out of respect for the wellness of our guests and associates, the resort is a smoke-free property. (see the resort's smoking policy above for further details.)
  • No firearms (including air guns) are to be fired at Terranea.
  • No illegal or flammable materials may be stored in any Units.
  • No barbequing shall be permitted.
  • Relocating of furniture is not permitted.
 

Villa & Casita Policy

For the enjoyment and relaxation of all guests and owners at Terranea, the following regulations are in place. As your unit is privately owned, please respect the property and do not hesitate to contact a member of our staff for any need during your stay and we would be pleased to assist you in any way possible.

  • Gatherings are not permitted
  • Occupancy is based on unit type, please refer to the confirmation email for maximum occupancy details
  • Outside catering companies or services are not permitted at Terranea
  • Radios, televisions, stereos, etc., must be kept to a minimum volume, especially after 10:00 p.m. and before 8:00 a.m.
  • Excessive noise is inconsiderate of others. It is essential that Owners and Occupiers be careful at all times not to disturb others with excessive noise.
  • No pets shall be permitted in Villas or Casitas by rental occupants.
  • No illegal use shall be made of the Units. No commercial use, other than transient rental activity, may be made of any Unit unless expressly permitted by Resort Management.
  • No activity shall be conducted in any part of the Units that shall unreasonably interfere with the use and enjoyment of any other Owner or Occupier.
  • Out of respect for the wellness of our guests and associates, the resort is a smoke-free property. (see the resort's smoking policy above for further details.)
  • No firearms (including air guns) are to be fired at Terranea.
  • No illegal or flammable materials may be stored in any Units.
  • No barbequing shall be permitted.
  • No unsightly condition determined, in the reasonable discretion of Resort Operator, shall be permitted in, on or around the Units. Unsightly conditions include, but are not limited to: hanging of towels, clothing, linens, etc. from decks or patios; Dead plants, gear, recreational or other equipment.
  • The walkways, lobbies, hallways, entrance areas and stairwells must be kept free and clear of obstructions.
  • Bicycles may only be parked in designated areas and are to be ridden only in designated areas.
  • Landscaped areas may not be used for access.
  • Skateboarding is strictly prohibited within Terranea.
  • No commercial vehicles, boats, sailboats or watercraft of any nature, nor any trailers or recreational vehicles may be parked within Terranea.
  • Parking for villa occupants is permitted in driveways and garages only. No street parking is permitted on the villa road.
  • Neither repair nor washing of cars or vehicles is allowed at Terranea.
  • Bicycles, toys, skateboards, roller-skates, etc. are not allowed in hallways, stairwells, sidewalks, elevators or the entryways, driveways, paved areas, landscaped or grass areas of Terranea.
  • Only patio furniture that has been approved by Resort may be kept on the patios and decks.
  • Nothing shall be thrown or disposed of from any deck. No activities that permit dirt or water to run onto decks or patios below are allowed.
  • No signs, advertising, or solicitation of any kind are allowed except with the written permission of the Resort.
  • Relocating of furniture is not permitted.

Note: These rules are subject to change at the direction of the Resort Operator. The Resort Operator may levy fines and or other penalties for violation of any of the Rules or Regulations.

 

Family Policy

  • Children 17 and younger stay at no additional charge in the same room as their parents.
  • The resort offers pack ‘n plays for the comfort of young children. Traditional cribs are not available.
  • Rates are based upon double occupancy.
  • The number of children in a guest room is subject to the occupancy restrictions of the accommodation type.
 

Pet & Emotional Support Animal Policy

  • Breed restrictions do apply. Restricted breeds include but are not limited to Rottweiler, Doberman Pinscher, Chow Chow, Akita, American Pit Bull Terriers, and Miniature Bull Terriers. Terranea Resort has the right to refuse any aggressive breed.
  • A valid credit card will be required at check-in. A non-refundable fee ($250 guestroom, $350 suite, $500 casita), per stay will be added to your room folio at check-in. Additional fees will apply if your stay is greater than seven (7) days or if the pet causes any damages.
  • Pet and emotional support animal owners must bring a leash or a pet carrier. Pet must be restrained on a leash or in a pet carrier when outside the guest room. Pet must be caged or on a leash and guests must be present while the room is being serviced by any hotel associate. Guests must notify the Front Desk when pets are left unattended in the room. Pets must not be left unattended for more than two (2) hours. Guest must hang the “Privacy Please” door hanger outside the room for the duration of the stay.
  • Pets are not permitted in any Food & Beverage area, Spa/Fitness Center, or Pool area (or any other area designated by the hotel). Exceptions include Nelson’s and sea beans.
  • Guests are responsible for any noise that the pet creates and will ensure that the pet does not disrupt the quiet enjoyment of other hotel guests. Should the hotel determine, at its sole discretion, that the pet is disruptive to other hotel guests, the guest must immediately make other arrangements to house the pet outside the hotel.
  • The hotel may exclude a pet if, at the hotel’s sole discretion, the pet is considered dangerous or likely to frighten, harm, or disrupt hotel guests or associates.
  • Usage of Pet Rooms is limited and based upon availability. In order to guarantee availability, notification of the pet's arrival must be received at the time of booking.
  • Only domesticated dogs and emotional support dogs (maximum of two dogs) that weigh less than 50 lbs. are welcomed to stay in designated accommodations of guestrooms, suites, and casitas.

Eco-Friendly Resort

Terranea is committed to minimizing its environmental footprint and protecting valuable coastal resources by integrating transparent eco-friendly practices throughout the resort. As part of this important initiative, we kindly ask that you refrain from using balloons and single-use plastics during any special celebrations. To learn more about Terranea’s sustainability program, please visit Terranea.com/sustainability.

 

Photo Policy

Terranea does not permit any professional photography or filming on the resort grounds. This policy is a result of confidentiality agreements with respect to our guests and other special event area restrictions. Additionally, the unauthorized use of drones is strictly prohibited.