Privacy Policy

Privacy Policy

Terranea Resort, A Destination Hotel, has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site: Terranea.com.

This site contains links to other sites. Terranea.com is not responsible for the privacy practices or the content of such Web sites. Terranea Resort, uses Synxis and PlanSoft for its reservations and Request For Proposal (RFP) engines. The data collected in these areas is subject to the privacy statements found on www.synxis.com and www.mpoint.com.

Our site uses an order form for customers to request information, products, and services. Within these forms, we collect visitor's contact information (like their email address). Contact information from the order form is used to send promotional material from our properties and selected partners to our customers. Customer contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user promotional material from our hotels and selected partners. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

We may run contests on our site in which we ask visitors for contact information (like their email address). We use contact data from our contests to send users promotional material from our properties and selected partners. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to gather broad demographic information.

Terranea Resort may receive names, addresses, E-mail addresses, preferences for E-mail updates, passwords, fax and telephone numbers only when submitted to us through our various contact features (e.g. request information, information inquiries and electronic trip planners) on the Terranea.com web site (the "Web Site"). When you send us an E-mail message or complete an online form on our Web Site you may be providing us with personal information about you such as your name, address, E-mail address, etc. We may store the information in order to respond to your E-mail or request or to otherwise resolve the subject matter of your E-mail or request. By visiting and utilizing these features of our Web Site, you consent to the use of your personal information in this manner.

You may visit the Web Site without providing any personally identifiable information. Terranea Resort respects the privacy of users and does not share any personally identifiable information with any unrelated third parties unless the form used for collecting this information explicitly states that it will be shared with another organization.

COOKIES

Terranea.com, like many other commercial Web sites, utilizes a standard technology called cookies. Cookies help a Web site determine that a particular user has previously visited the site; as a result, the cookie helps the site save and remember any preferences that may have been set while the user was browsing the site. Cookies are small strings of text that Web sites can send to your browser. They cannot retrieve any other data from your hard drive, or obtain your email address. If you are simply browsing Terranea.com, a cookie may be used to identify your browser as one that has visited the site before. Once you are a registered user of Terranea.com (and have a member ID and password), we may use cookies so that we can provide personalized information based on preferences you have indicated while using the site. Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies, it may not be possible to utilize Terranea.com service that require registration if you reject cookies.

SSL ENCRYPTION

All personal data sent to Terranea Resort, A Destination Hotel, is protected by Secure Socket Layer (SSL), which encrypts your information during transmission over the Internet.

Choice/Opt-Out

From time to time, Terranea Resort may send you e-mails containing information about products or services that may be of interest to you. If you do not wish to receive further e-mails from Terranea Resort that are promotional in nature, you may click the unsubscribe link included in the e-mail. Some non-marketing communications are not subject to general opt-out, such as communications related to product downloads; sales transactions; product and service updates; event registrations; and surveys.

TERRANEA RESORT, A DESTINATION HOTEL, DISCLAIMER

Terranea Resort, A Destination Hotel, does NOT offer vacation packages via telephone solicitation. Terranea Resort is not associated with any company making offers of this type, and accepts no responsibility or liability to those who may purchase vacations packages from telephone solicitors.

Terranea Resort is part of the Destination Hotels & Resorts portfolio of properties, which consists solely of those found on the Web site at www.destinationhotels.com.

No permission is granted to use, or permit others to use, Terranea Resort icons, site address, trademarks and service marks, or other means to hyperlink other Internet sites with any page in the Terranea Resort Web site, and Terranea Resort assumes no responsibility for any other party's site hyperlinked to www.Terranea.com or in which any part of the Terranea Resort Web site has been hyperlinked.

CONTACT US

You can contact us in one of three ways:

  • You can send email to terraneasocial@destinationhotels.com
  • You can send mail to the following postal address:
    Terranea Resort
    100 Terranea Way
    Rancho Palos Verdes, CA 90275
    Attn: Webmaster
  • You can call the following telephone number: (310) 265-2800 (8 a.m. to 5 p.m., Pacific Standard Time)

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