Resort Accessibility
For your accessibility needs, the following features are available at Terranea:
General Resort and Public Areas
- Hotel complies with ADA Guidelines.
- Hotel complies with the Americans with Disabilities Act of 1990.
- Level or ramp entrance into the building.
- Accessible public entrances.
- Accessible public restrooms throughout property.
- Visual/Flash/Strobe alarms for hearing impaired in guestrooms, hallways, public areas, and facilities.
- Audible alarms in guestrooms, hallways, public areas, and facilities.
- Accessible registration and concierge desks.
- Accessible elevators.
- Accessible parking, including Handicap designated parking close to main resort lobby.
- Ramp access to free public parking lot.
- The resort’s valet service, when offered, accepts vehicles specifically outfitted for wheelchair users.
- Accessible transportation with advance notice.
- Evacuation chair available to help evacuate a disabled person in case of emergency.
- Accessible route from the public entrance (using ramps, elevators or lift access) to:
- Registration area
- Valet area
- Guest rooms(floors 1-7) in Lobby Building
- All Ballrooms, Meeting Facilities, and Executive Boardrooms in the Lobby Building
- All lower floors of Bungalows, Casitas and Villas
- All Ballrooms, Meeting Facilities, Prefunction Areas and Executive Boardrooms in the Lobby Building
- The Spa and Fitness Center
- The Links
- pointe discovery
- marea boutique
- The Main Resort Family Pool
- The Vista Pool
- cielo point Pool
- The Spa Pool
- The public beach cove
- sea beans restaurant
- catalina kitchen restaurant
- mar'sel restaurant
- bashi restaurant
- Nelson's restaurant
- Lobby Bar and Lounge restaurant
- The Spa Cafe at solviva restaurant
- Public Areas/Facilities accessible for physically challenged.
- Swimming pool hoist available at all resort pools and hot tubs for pool access.
- TTY for guest use.
- Accessible exercise facility at The Spa at Terranea.
- Assistive Golf Cart is available at The Links at Terranea.
- Associates will read printed and/or visual information to guests upon request.
- Associates have clear view masks available to be used when we are communicating with a guest, associate or vendor who needs to read lips and is having difficulty doing so given the current face covering.
- Wireless cloud printing and additional business services at the Front Desk.
- Terranea Resort is pet friendly and able to accommodate service animals where appropriate. Please see pet policy for details.
Accessible Rooms
- Room Accessible by Request.
- Rooms accessible to wheelchairs (no steps).
- Lowered emergency evacuation instructions in accessible rooms.
- Bathroom doors at least 35" inches wide.
- Grab bars in bathroom.
- Accessible guest rooms with mobility features with entry or passage doors that provide 35” of clear width.
- Bedroom doors at least 32" inches wide (812mm).
- Closed captioning on televisions or closed captioning decoders in all rooms.
Meeting Spaces
- Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area.
- Assistive listening devices for meetings upon request
- Accessible meeting rooms
Restaurants
- Restaurant staff will read menus for individuals requiring assistance upon request
- Resort ramps and walkways are sufficiently wide and free of cracks, holes or other hazards, free of obstructions or unsecured carpeting.