Resort Accessibility

For your accessibility needs, the following features are available at Terranea:

Accessible Rooms: All Lobby rooms, all lower floors of Bungalows, Casitas and Villas. Ramp, elevator or lift access to all guest rooms (floors 1-7)    

Accessible restrooms throughout property
Wireless cloud printing and additional business services at the Front Desk Room and Public Area Alarms – Audible
Accessible concierge desk  Room and Public Area Alarms – Visible/Flash/Strobe
Accessible elevators Assistive listening devices for meetings upon request
Accessible exercise facility Bathroom doors at least 35" inches wide
Accessible guest rooms with mobility features with entry or passage doors that provide 35” of clear width Bedroom doors at least 32" inches wide (812mm)
Accessible meeting rooms Closed captioning on televisions or closed captioning decoders in all rooms
Accessible parking including Handicap designated parking, in self-parking close to main resort lobby. Ramp access to free parking lot. Accessible vehicles can be accommodated. Evacuation chair available to help evacuate a disabled person
Accessible parking spaces for cars in the self-parking facility Grab bars in bathroom
Accessible public entrance Hotel complies with ADA Guidelines
Accessible route from the accessible public entrance to the accessible guestrooms: Ramp, elevator or lift access to all guest rooms (floors 1-7), ballrooms and meeting facilities, and executive boardrooms. Hotel complies with the Americans with Disabilities Act of 1990
Accessible route from the accessible public entrance to the registration area Level or ramp entrance into the building
Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area Lowered emergency evacuation instructions
Accessible route from the hotel’s accessible public entrance to sea beans restaurant Public Areas/Facilities accessible for physically challenged
Accessible route from the hotel’s accessible public entrance to catalina kitchen restaurant Room Accessible by Request
Accessible route from the hotel’s accessible public entrance to mar'sel restaurant Rooms accessible to wheelchairs (no steps)
Accessible route from the hotel’s accessible public entrance to bashi restaurant Service animals welcome
Accessible route from the hotel’s accessible public entrance to Nelson's restaurant Swimming pool hoist for pool access
Accessible route from the hotel’s accessible public entrance to Lobby Bar and Lounge restaurant TTY for guest use
Accessible route from the hotel’s accessible public entrance to The Spa Valet parking option
Accessible route from the hotel’s accessible public entrance to The Links Van-accessible parking in the self-parking facility
Accessible route from the hotel’s accessible public entrance to pointe discovery store Visual alarms for hearing impaired
Accessible route from the hotel’s accessible public entrance to marea boutique Visual alarms for hearing impaired in hallways
Accessible route from the hotel’s accessible public entrance to the fitness facilities Visual alarms for hearing impaired in public areas
Accessible route from the hotel’s accessible public entrance to main Resort Family Pool Wheelchair ramp for lobby/reception access
Accessible route from the hotel’s accessible public entrance to the Vista Pool Staff will read printed and/or visual information to guests upon request
Accessible route from the hotel’s accessible public entrance to the cielo point Pool Restaurant staff will read menus for individuals requiring assistance upon request
Accessible route from the hotel’s accessible public entrance to the Spa Pool Resort ramps and walkways are sufficiently wide and free of cracks, holes or other hazards, free of obstructions or unsecured carpeting.
Accessible route from the hotel’s accessible public entrance to the public beach cove The resort’s valet service, when offered, accepts vehicles specifically outfitted for wheelchair users.
Accessible transportation with advance notice Terranea Resort is pet friendly and able to accommodate service animals where appropriate. Please see pet policy for details.
Associates have clear view mask available to be used when we are communicating with a guest, associate or vendor who needs to read lips and is having difficulty doing so given the current face covering