Resort Accessibility

For your accessibility needs, the following features are available at Terranea:

General Resort and Public Areas

• Hotel complies with ADA Guidelines.
• Hotel complies with the Americans with Disabilities Act of 1990.
• Level or ramp entrance into the building.
• Accessible public entrances.
• Accessible public restrooms throughout property.
• Visual/Flash/Strobe alarms for hearing impaired in guestrooms, hallways, public areas, and facilities.
• Audible alarms in guestrooms, hallways, public areas, and facilities.
• Accessible registration and concierge desks.
• Accessible elevators.
• Accessible parking, including Handicap designated parking close to main resort lobby.
• Ramp access to free public parking lot.
• The resort’s valet service, when offered, accepts vehicles specifically outfitted for wheelchair users.
• Accessible transportation with advance notice.
• Evacuation chair available to help evacuate a disabled person in case of emergency.
• Accessible route from the public entrance (using ramps, elevators or lift access) to:
  • Registration area
  • Valet area
  • Guest rooms(floors 1-7) in Lobby Building
  • All Ballrooms, Meeting Facilities, and Executive Boardrooms in the Lobby Building
  • All lower floors of Bungalows, Casitas and Villas
  • All Ballrooms, Meeting Facilities, Prefunction Areas and Executive Boardrooms in the Lobby Building
  • The Spa and Fitness Center
  • The Links
  • pointe discovery
  • marea boutique
  • The Main Resort Family Pool
  • The Vista Pool
  • cielo point Pool
  • The Spa Pool
  • The public beach cove
  • sea beans restaurant
  • catalina kitchen restaurant
  • mar'sel restaurant
  • bashi restaurant
  • Nelson's restaurant
  • Lobby Bar and Lounge restaurant
  • The Spa Cafe at solviva restaurant
• Public Areas/Facilities accessible for physically challenged.
• Swimming pool hoist available at all resort pools and hot tubs for pool access.
• TTY for guest use.
• Accessible exercise facility at The Spa at Terranea.
• Assistive Golf Cart is available at The Links at Terranea.
• Associates will read printed and/or visual information to guests upon request.
• Associates have clear view masks available to be used when we are communicating with a guest, associate or vendor who needs to read lips and is having difficulty doing so given the current face covering.
• Wireless cloud printing and additional business services at the Front Desk.
• Terranea Resort is pet friendly and able to accommodate service animals where appropriate. Please see pet policy for details.

Accessible Rooms

• Room Accessible by Request.
• Rooms accessible to wheelchairs (no steps).
• Lowered emergency evacuation instructions in accessible rooms.
• Bathroom doors at least 35" inches wide.
• Grab bars in bathroom.
• Accessible guest rooms with mobility features with entry or passage doors that provide 35” of clear width.
• Bedroom doors at least 32" inches wide (812mm).
• Closed captioning on televisions or closed captioning decoders in all rooms.

Meeting Spaces

• Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area.
• Assistive listening devices for meetings upon request
• Accessible meeting rooms

Restaurants

• Restaurant staff will read menus for individuals requiring assistance upon request
• Resort ramps and walkways are sufficiently wide and free of cracks, holes or other hazards, free of obstructions or unsecured carpeting.