The Iconic Southern California Resort Additionally Received Recognition for Its Superior Guest Relations Management Practices and Exceptional Leadership in the Hospitality Industry
(November 20, 2020) The California Hotel & Lodging Association (CHLA) awarded Terranea Resort its prestigious “Good Earthkeeping Award” at this year’s Stars of the Industry virtual celebration, a recognition honoring hotel properties that demonstrate an outstanding culture toward integrating environmental management practices that improve everyday operations while maintaining quality service and meeting guest expectations.
At large, the annual celebration recognizes lodging employees and properties that “best embody the quality service standards of the industry.” CHLA further recognized Terranea Resort and its associates in multiple categories, including naming Benefits Manager Maria Orozco as a finalist for the “Stevan Porter Emerging Hospitality Leader of the Year Award,” Public Area Attendant Wilma Rivas as a finalist for the “HD Supply Housekeeping Award,” Director of Operations Rodrigo Ibanez as a finalist for the “Outstanding Manager of the Year Award,” and naming the hotel’s enhanced standards of care promise program a finalist for the “Guest Relations Award.”
“It is an honor to be recognized by our industry peers for Terranea’s stewardship, dedication to protecting our precious natural habitat, and continuing to minimize our environmental footprint as we enhance our commitment to serving as Southern California’s premier eco resort,” says Terranea Resort President Terri A. Haack. “I am incredibly proud of our team, especially all of our nominees and finalists that were recognized for their heart of service, empowerment of those around them, and for their inspirational leadership during this extraordinary year.”
Terranea remains committed to the philanthropic ethos on which it was founded: to preserve the natural, cultural, and historical integrity of its environment and act as advocates for the local community and its associates. The resort is dedicated to protecting the valuable coastal resources that define its pristine, natural surroundings. Since before its opening in 2009, Terranea has remained committed to minimizing its environmental footprint by integrating transparent eco-friendly practices throughout the resort, including—but not limited to—those that protect open space, improve wildlife habitats, and enhance local water quality. More than 40 volunteer associates comprise the resort’s Green Team, dedicated to preserving the natural habitat of the Palos Verdes Peninsula. Terranea continues to invest in the expansion of its commitment to sustainability and green practices by including food waste recycling, reduce energy and water usage, and reduce total waste to the landfill.
Terranea has also been recognized as the Platinum Adrian Award winner for Leader in Sustainable Tourism by National Geographic and Hospitality Sales & Marketing Association International. Additionally, the South Bay Business Environmental Coalition honored Terranea with its - SoCal Environmental Excellence Development (SEED) Award for Pollution Prevention and Environmental Leadership. The resort also earned the California Hotel & Lodging Association’s Stars of the Industry Award for Good Earthkeeping in 2012 and 2016.
About Terranea Resort
Located on the Palos Verdes Peninsula, Terranea is the premier oceanfront resort in Southern California with 102 acres of unparalleled Pacific Ocean views on the Los Angeles coast. Terranea opened its doors in June 2009 and proudly celebrates a milestone 10th anniversary in 2019: 10 years of service and memorable guest experiences in this scenic Southern California enclave. The resort also offers world-class accommodations that range from hotel suites to bungalows, oceanfront casitas, and luxurious villas, which are also available for purchase as seaside second homes through Terranea Real Estate. Amenities include The Links at Terranea, a nine-hole, par-3 golf course; award-winning 50,000 sq. ft. oceanfront spa, fitness, and wellness center; four swimming pools and a 140-foot waterslide; marea luxury boutique; 135,000 sq. ft. of conference and meeting space; and nine dining venues including signature, coastal fine dining restaurant mar'sel; catalina kitchen, serving a New American menu showcasing the bounty of California in a comfortably chic environment; Nelson's, a cliffside spot ideal for whale watching; newly opened wellness eatery solviva; and Asian-inspired bashi. Terranea takes pride in its farm-to-Terranea culinary philosophy that focuses on utilizing local and sustainable ingredients. Terranea's bountiful land boasts herb and vegetable gardens, lemon groves, bee hives, farm-fresh eggs, a Sea Salt Conservatory, and more. In addition, the resort’s team of expert Experience Concierge members at the dedicated Experience Center help guests discover and explore Terranea’s rich terrain that includes miles of scenic coastal trails, a secluded beach cove, and ocean environments. Fun, enriching programs and activities such as falconry, archery, kayaking, and paddle boarding also abound. Terranea Resort is owned by a joint venture comprised of Lowe and JC Resorts, managed by CoralTree Hospitality Group, and is a member of the American Express Fine Hotels & Resorts program and Virtuoso Travel Network. Since its opening, Terranea Resort has been named one of Travel + Leisure’s “500 Best Hotels in the World” and earned a spot on Condé Nast Traveler’s “Readers’ Choice Awards” and “Gold List.” The resort also received the “Best of Award of Excellence” from Wine Spectator and has been recognized numerous times on U.S. News & World Report's “Best U.S. Hotels” list. In 2019, Terranea was designated a Great Place To Work-Certified™ company by Great Place to Work. For additional information about Terranea Resort, visit www.terranea.com, call 866.261.5873, or follow Terranea on Facebook, Instagram, and Twitter.