Executive Vice President & Managing Director
Terri A. Haack's distinguished career spans more than 35 years in hotel and resort operations management. In her current role as executive vice president and managing director of Terranea Resort, she is responsible for the overall operating performance of the 102-acre, 582-room luxury resort. Terri spearheaded pre-construction operations for the $480 million property beginning in 2007, guiding start-up through Terranea Resort's acclaimed debut in June 2009. Under her leadership, the resort employs more than 1,200 associates and continues to
thrive as a top Destination Hotels & Resorts property - renowned for its natural beauty and stewardship, award-winning cuisine, unique enrichment programs and unrivaled guest service.
As a successful business leader, Terri blends her effective business vision with a passionate commitment to positively make a difference, both in the world of business and the community she serves. Terri continues to support local causes, spearheading numerous initiatives that preserve the natural, cultural and historic integrity of the Palos Verdes Peninsula, which is home to Terranea. The resulting business and community programs and efforts have been repeatedly acknowledged, garnering dozens of awards and accolades over the years. Terri is the 2011 recipient of the American Hotel & Lodging Association's (AH&LA) national award for General Manager of the Year, Large Property, and was also selected as the 2011 General Manager of the Year for large properties by the California Hotel and Lodging Association (CH&LA). In addition, she was named a finalist in the 2012 and 2011 Los Angeles Business Journal's Women Making a Difference Awards, received the 2011 Daily Breeze People of Distinction Award for the Business/Innovation Category and the Palos Verdes Chamber of Commerce 2012 Matt Brunning Award for Business Excellence. In 2007, Terri became the first woman to receive AH&LA's coveted Resort Executive of the Year award.
A longtime contributor to AH&LA, Terri currently serves on the organization's Board of Directors, representing the national resort segment, and is a founding board member of the Women in Lodging Executive Council. She is a member of the Executive Committee of AH&LA, the 2013 Vice Chairman of CH&LA, 2013 Vice Chairman of Women in Lodging and Chairman of the Scholarship Committee for the AH&LA Education Foundation. Terri is also a member of the Board of Directors for The Palos Verdes's Peninsula Chamber of Commerce.
Prior to Terranea, Terri first joined Destination Hotels & Resorts in June 2002 to oversee redevelopment of the 1,600-acre Wild Dunes Resort, located on Isle of Palms near Charleston, South Carolina. She was instrumental in the launch of Wild Dunes' $200 million master plan, which featured a state-of-the-art conference center, expansive spa and fitness facility, and more than 115 condo hotel units in a village retail setting. Additional duties spanned business development and acquisition, as well as regional operations responsibilities. Today, Terri is a shareholder with Lowe Enterprises, the parent company of Destination Hotels and Resorts. Earlier in her career, Terri directed the repositioning of Kingsmill Resort as executive vice president and managing director for the luxury golf and spa resort, a then subsidiary of Anheuser-Busch, Inc., located in Williamsburg, Virginia. She jointly served on the board of directors for Busch Properties, Inc., the real estate division of Anheuser-Busch, Inc.
Vice President of Sales and Marketing
Agnelo A. Fernandes serves as vice president of sales and marketing for the 102-acre oceanfront Terranea Resort in Southern California, managed by Destination Hotels & Resorts and developed by Lowe Enterprises.
An industry veteran with more than 20 years of experience, Agnelo has held senior executive positions within the hospitality industry with recognized brands such as Canyon Ranch, Sonesta International, Rex Resorts and Jade Resorts in Costa Rica. He has been involved in the launch or repositioning of 15 resorts and hotels in North America, Asia, Central America and the Caribbean.
Most recently, Agnelo served as a strategic advisor and independent consultant on projects related to luxury brands in hospitality, spa and wellness, real estate, travel and tourism, and food services. He helped clients forge strategic partnerships with organizations including Nintendo, PepsiCo, American Airlines, Miami Dolphins and Warner Brothers. Prior to that, he served as president for Jade Resorts in Costa Rica. For nearly 16 years, Agnelo was based in South Florida and held the director of sales and marketing position at several properties including Canyon Ranch Miami, Sonesta Hotel & Suites, Coconut Grove and Ocean Point Resort & Spa, Miami.
Agnelo is the recipient of the 2012 Hospitality Sales and Marketing Association International (HSMAI) Resort Marketer of the Year Award and was named one of the Top 25 Most Extraordinary Minds in Sales and Marketing. He has also been awarded the 2012 Destination Marketing Professional of the Year by Destination Hotels & Resorts.
Shawn Jervis brings more than 20 years of experience in the hotel and hospitality industry to Terranea Resort. As resort general manager, he is responsible for all aspects of Terranea's operations and guest services.
Shawn first joined Terranea, as director of operations for food and beverage, in advance of the $450 million property's opening in June 2009. He successfully launched and developed the resort's food and beverage landscape. Prior to joining Terranea, Jervis spent nine years at the Ritz-Carlton Kapalua in Maui, and has also held leadership positions at prestigious properties such as the Grand Wilea, Maui; The Ritz-Carlton Hotel Dearborn, MI; Adams Mark Hotel, CO; and Renaissance in Washington, DC. Shawn currently serves on the board of the South Bay Business Environmental Coalition and spearheads the resort's environmental initiatives.
As executive chef of the resort's food and beverage operations, Bernard Ibarra supervises Terranea's eight dining venues, in-room dining department and banquets division.
Bernard brings more than 30 years of culinary and hospitality experience to Terranea Resort. After earning his Culinary Associate Degree at College Technique La Citadelle in France, he began his career at Michelin rated Hôtel des Pyrénées with his mentor, Chef Arrambide. Following this, he went on to work with the Four Seasons Hotel group, opening and operating hotel locations in Calgary, Toronto, Vancouver, Seattle, Houston, Tokyo and Singapore. Bernard moved on to become executive chef of the Shangri-La Hotel in Singapore and then came to the U.S. to join Arnaud's in New Orleans as executive chef. He was later appointed to the world-renowned Mandarin Oriental in Hong Kong, before relocating again to the U.S. to serve as executive chef of The Mirage Hotel & Casino. He most recently held a position at the Aria Resort & Casino in Las Vegas, where he opened and oversaw 16 on-site restaurants, in-room dining and banquets for the state of the art property.
Born and raised in the French side of the Basque Country, Bernard became interested in pursuing a career as a chef early on. Bernard's
cooking philosophy is that, "one must respect the ingredients and the cultures,
feel the passion, and live your life like you are cooking a great dish." His
global travels and exposure to various cuisines fuels his desire to continue to
grow and learn. He finds harmony and comfort in cooking and enjoys sharing his
innovation and passion with guests and fellow associates.
Director of Resort Operations
As director of resort operations, Charlie Lopez-Quintana oversees the front and back-of-the-house operations for Terranea Resort.
Prior to joining Terranea, Charlie spent more than 15 years with the Ritz-Carlton Hotel Company in Europe, the Middle East and Asia. He worked in a variety of positions within the Rooms Division with renowned hotels such as Hotel Arts in Barcelona and The Ritz-Carlton in Dubai. He also assisted in the opening of nine Ritz-Carlton properties. He moved to North America in 2001 to open The Ritz-Carlton Half Moon Bay and assisted in the opening of seven additional domestic properties for the company. Charlie is a native of Barcelona, Spain and has a Bachelor Degree in Tourism and Hospitality Sciences. Born to a family who were owners of restaurants, his passion for service came from his grandmother, restaurant chef and owner for more than 50 years, she introduced him to the hospitality business.
Area Director of Human Resources
Area Director of Human Resources for Destination Hotels & Resorts, Julie
Wooten oversees the Southwest region and is based at Terranea Resort where she oversees
more than 1,200 associates for the 102-acre, 582-room luxury destination. Prior
to joining Terranea, Julie served as Area Director of Human Resources in the
southeast at Wild Dunes Resort and Vice President of Human Resources at The
Homestead Resort. Additionally, Julie served as Vice President of People
Strategy for ClubCorp and spent more than ten years working with Anheuser Busch
Theme Parks in Tampa, FL in operations, training, and human resources.